Return and Refund Policy
Our Returns Policy forms part of and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. We make every effort to ensure that your Home Delivery order is carefully despatched to you – and we hope that you are happy with your purchase.
Once the item is dispatched, we cannot cancel the order.
All dispatch-ready products undergo thorough quality checks. We evaluate our seeds on various parameters to guarantee full customer satisfaction. We ensure that the products are fit for the purpose for which they are intended. However, in the rare event where you are not completely satisfied with the product you receive, then the following is the procedure to return the goods.
- You can return the product(s) within 7 days of receiving the shipment, provided they are in their original purchase condition. If you fail to contact us within this time period with a returns request, unfortunately, no refund or exchange will be entertained.
- You are required to send the package back to us. The shipping cost will be borne by the sender and is non-refundable.
- You can choose to either replace the item returned or have the amount refunded.
DAMAGED OR INCORRECT PRODUCT
When the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or damaged.
In this case, we will reship a new item or issue a refund after inspecting the item. And, the customer shall be liable to return the product as per our return policy (mentioned above). The Replacement will be made at our sole discretion.
In case of a damaged product, the shipping cost shall be paid by the Company.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.
All refunds will be an issue as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.
Moreover, if we remove or suspend you for your breach of the website terms then you will not receive a refund for our service.
In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email at [email protected]
- METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 7-10 working days from the date of confirmation of the refund.